There is much talks about SOA - Service Oriented Architecture. Companies define it differently, but in essence you may say it is a way of connecting components together and making use of informastion from other sources that your own primary one, like the ERP solution in your business.
Last week I went to a presentation for Salesforce.com, the on demand crm-solution. I will write about this in another article, but in their presentation, Enecto from Sweden presented their own solution ProspectFinder.
The short version is that most companies do not know who visits their own website. Perhaps if you have an easy Contact Me page and want an integrated erp and crm-solution you will get an answer. But most prospects search and browse on many sites before they find what they are looking for. So in best case you loose out 80% oaf all potential business. Taking into account how expensive it is to do "cold canvass", improving your communication with searchers might be what can improve your easy sales.
The swedes have some happy customers as well and this is in short how I understand the concept.
When a customer browses your web page, the IP number of his or her machine is stored with ProspectFinder. Over the years they have collected massive amounts of IP adresses, and cooperate with each countries IP-board to collect names of owners of these IP-adresses.
This info and the companies unique ID is then sent over to D&B and information like credit history, rating, number of employees, turnover etc. are connected to the right company.
next step is to send this information based on certain rules, to the sales reps in your company for immediate action. You can set up per region or other criteria to match your sales organisation in the best way for you. Some of this is done wia SOA technology. And when the information is sent to your ERP or CRM solution it is shown on the relevant customer or contact card. You can just go for the sales pitch, and you know someone at the customers is interested.
The downside you need to think about is that you get information about the company. Now if thats HydroStatoil, you need more info from other sources. Perhaps you can chack your network with Linkedin.....
For small companies with less than 10 machines, you also might have a slight problem. If you need more inforation, I am shure Bjørn Sperling can help you.
From my former company, HansaWorld, there are several examples on SOA.
You can from the contact card, send an SMS by clicking on a button. You write the message and when you send it, the system connects to a world wide SMS provider, ViaNett, and sends it. ViaNett also sends back a receipt with SOA commands to the system.
Monday, October 22, 2007
Thursday, October 18, 2007
Winning Sales Organisations - WSOs
I want to share something with you. I just came home from a short seminar with Robert B. Miller, one of the founders of Miller Heiman, the Sales Performance Company. I got an invitation from my business contact, Vidar Top, and decided to give it a shot. It was about success in Solution sales, rather that product sales. You decide if it was worth it.
Bob talked about B2B sales. And complex sales. How you as a sales person should understand how your key accounts or new business ackuisitions buy from you. How it involves different layers in the organisations and how each layer involves more people. Most of them can say no to you, but recent years the power of saying yes has rised to the top in organisations. Do you know who that is in your hot prospects or even key accounts? Bob´s company also performs a study to understand what the high performers do better. In the industry, in the region or even your company, you have high performers or Top Guns. Bob wonders why do not all companies resarch and implement these best practises into their own organisation. Some companies do, and very ofte the best companies out there are best because thay always search for ways of improvement. It is all about improving sales quality.
Winning Sales Organisations - WSOs
The survey according to Bob defines the winners as thos companies who have:
20% growth revenue
20% growth in average account billing
20% growth in new account ackuisition
Only 7% of the 6000+ companies go into this category (so there is room for improvements)
Areas where these companies stand out I would summarise in the following:
Bob talked about B2B sales. And complex sales. How you as a sales person should understand how your key accounts or new business ackuisitions buy from you. How it involves different layers in the organisations and how each layer involves more people. Most of them can say no to you, but recent years the power of saying yes has rised to the top in organisations. Do you know who that is in your hot prospects or even key accounts? Bob´s company also performs a study to understand what the high performers do better. In the industry, in the region or even your company, you have high performers or Top Guns. Bob wonders why do not all companies resarch and implement these best practises into their own organisation. Some companies do, and very ofte the best companies out there are best because thay always search for ways of improvement. It is all about improving sales quality.
Winning Sales Organisations - WSOs
The survey according to Bob defines the winners as thos companies who have:
20% growth revenue
20% growth in average account billing
20% growth in new account ackuisition
Only 7% of the 6000+ companies go into this category (so there is room for improvements)
Areas where these companies stand out I would summarise in the following:
- Customer focus - Do we know what the customer thinks of our solution? Long term customer relationship is the most important thing. Keep your Key Accounts. Understand their business better than themselves.
- Opportunity creation - Why are we different? Why do we win? Why do customers buy from us? Most industries are suffering (vendor point of view) from commoditisation - they all look alike. You need to think outside the box, what can I bring to the table, and do the customer see this as being benefitial to him. Think in terms of individualisation rather "one size fits all". Know your Value Proposition. It used to be: Product - Feature - Benefit. Now it is more like: Benefit ONLY if it solves a specific problem in the eyes of the customer. You need to understand what the customer is trying to fix, accomplish or avoid to be successful in selling. And most importantly you need to standardise a way of qualifying your leads. The cost of selling is so high so you need to win fast or loose fast. You need to know when to stop investing in large deals. You have Good sales, Better sales and Best sales: Only a proper template for for where we do our best sales and what is common for our best large accounts. Find your companys Sweet spot, so to say.
- Opportunity management - Be with your key accounts. Get the pulse of their business. Even though you don´t get business right now, it might be 6 months down the line.
- Relationship management - Lear to listen. Wiat for the right moment for your own message.
- Sales management - Managing people change over time. What was good when your were your might not apply today. Do not cap bonuses, do not force too much policies, and understand why your best performers succeed. There is no such thing as discounts....
- People - Leverage talent. Let your your salesstaff shadow the more experianced. It takes some gut to leard selling to executives.
- Reinforcement and support -
- Management executives - Understand when during the year executives make desicions. When is the right stragetgi time. Get in that timeslot before it all gets known publicly. In stead of waiting for their RFT (tender document), help them write the need analysis. Remember that high cost solutions are decided upon by top ranked executives. Make shure your executives are involved in the case at the right time with their own level. Just get your best or right resource for that. Top executives today need to spend between 20% and 50% in face to face contact with their key accounts.
A small hint for all of you at the very end. Having a short executive meeting. Ask what you want more from your sales people, and what you want less of. The shut up for 20 minutes. Your client starts talking, and the answer you make at the end, might well give you a handshake at that moment, not even telling how your are going to fix their problem.
And here is a free tip on improving your sales.
Good luck, and thanks Bob.
Friday, October 12, 2007
Heaven and hell
Let me put it right. There is nothing religious about this title in this article.
After my trip to Duabi, I needed to sum up a few thoughts and share them with you.
Many years ago, I touched down in Abu Dhabi, on my way to Bangkok. The only thing I remember from the airport was gold jewellery and the image of great shops. This was almost 15 years ago. Their oil fortune needed to be spent wise.
So I was exited when I was offered to go to Dubai for HansaWorld. More than a few days work and a few days pleasure.
The heat is on
In many ways. The plainride was "cold" (and KLM could really do with some help raising service level, food quality, seat comfort and generosity) so the "heat" was almost knocking me to the ground as I left the aircraft. I was told to bring cash to pay for visa, entering the United Arab Emirates, or UAE. I had US Dollars and Euros. Beeing norwegian for for free. I lined up for passport control and it took a while. But what struck me was the large number of men in thoub, ogal and shumagg and women in hijab or burqa. Women in burqa, always together with their man. I still wonder how they identify themselves under their burqa.
Traffic
Saturday evening is no different from other times, when it comes to traffic. More than 1.4 million people live in Dubai. 75% are expats (foreigners working in Dubai). They all drive a car it seems. The city growth is rapid, and it seems like the infrastructure does not keep up with the rest of the building going on. Although there is a new metrosystem under construction. Beeing finished in 2009, most people tend to think this will not help enough, du to rapid expansion plan of the city. Some say it will continue until it reaches 15 million people.
Construction - glory and slavery
The Dubai skyline is changing all the time. Some told me that 20% of the worlds capacity for cranes are tied up in Dubai. Streets and intersections are changed daily, challenging taxi drivers for the shortest routes. Highrise, glam and glossy seem to be the mantra for architects. The famous Burj-al-arab hotel is fabolous from a distance. But if you try to enter it, you are denied unless you live or work there. The hotel was printed on number plates for cars in 2001, but a conspiracy theory told that it resebled a christian cross facing Mekka so it was banned.
The worlds largest building is now reaching the top. Nobody wants to say officially how tall it is going to be, - Burj Dubai. Armani will design his own hotel here. Up to 5 hotels will reside in the building. I am shure it will be spectacular (if you like that style...). But when you know poor indian workers with no rights at all work there for 100 EUR per month, are bussed after their shift to their camp in the dessert, it all gets a bit sad. On example I heard, was that the official temperatur never exeeds 50 degress in Dubai. Even thoug it does, it would mean that workers would have to stop working in that heat.
Shopping and skiing
Glam and motors
The hub
Thursday, September 20, 2007
HansaWorld at Gitex 2007 in Dubai
I just came home from Dubai.
I spent a week there for Gitex. The biggest expo of gadgets, parts, services, computers, televisions, phones, computer-programs and more. Seem to be a long time since we thought such expo times were over in my part of the world..... Gitex 07 was not as big as the year before, so perhaps things are changing in the ME as well? At least they did not claim it was bigger, and we all know what that means.
Where was Nokia? Where was Microsoft? Where was Apple? Well apple does not have a strong prescence in the region, but have their own IMC ME (Independent Marketing Company) who was there.
HansaWorld is going global. That is part of why I went to Dubai. To help our local office situated for the time beeing in Internet City, One of many FreeZones to encourage international business in Dubai, one of the seven emirates in the United Arab Emiarates or U. A. E.
Last year we were invited to Nokias stand at Gitex. This time we managed to be able to present our Mac-versions on the stand of IMC ME. It was like a nice hidden surprise. But it was a nice experience, meeting nice and friendly employees from IMC ME and quite a few both interested partners and customers from the whole arabic speaking region. Our best marketing drive was the one thing or gadget that was NOT present, - Apples iPhone. A lot of people came to our stand to ask to see it. I saw two, - both of them inofficial cracked versions to run on the local operator.
I have a story to tell you, one about a company who came back a few times to reveiw our solution. I myself do not speak arabic, but when you demonstrate a fully functioning erp-solution that does it is fun. Our multilanguage versions allow us to change language interface with a key stroke. Most people are impressed when they see the english version turn into their local language. This nice lady was quite impressed, but I could see the small grin on her face when she told me with some sort of polite arrogance: "but arabic is from right to l.....?" Her face broke into a smile when I with another keytroke turned the picture from right to left.
Well, now the hard work starts. Trying to close the deals and get some more new customers in the region and to sign on board new interesting HansaWorld partners for us in the Middle East including opportunities from countries like Saudi-Arabia, Bahrain, Oman, Jordan, U.A.E, Qatar, Quwait, Lebanon and Yemen.
I spent a week there for Gitex. The biggest expo of gadgets, parts, services, computers, televisions, phones, computer-programs and more. Seem to be a long time since we thought such expo times were over in my part of the world..... Gitex 07 was not as big as the year before, so perhaps things are changing in the ME as well? At least they did not claim it was bigger, and we all know what that means.
Where was Nokia? Where was Microsoft? Where was Apple? Well apple does not have a strong prescence in the region, but have their own IMC ME (Independent Marketing Company) who was there.
HansaWorld is going global. That is part of why I went to Dubai. To help our local office situated for the time beeing in Internet City, One of many FreeZones to encourage international business in Dubai, one of the seven emirates in the United Arab Emiarates or U. A. E.
Last year we were invited to Nokias stand at Gitex. This time we managed to be able to present our Mac-versions on the stand of IMC ME. It was like a nice hidden surprise. But it was a nice experience, meeting nice and friendly employees from IMC ME and quite a few both interested partners and customers from the whole arabic speaking region. Our best marketing drive was the one thing or gadget that was NOT present, - Apples iPhone. A lot of people came to our stand to ask to see it. I saw two, - both of them inofficial cracked versions to run on the local operator.
I have a story to tell you, one about a company who came back a few times to reveiw our solution. I myself do not speak arabic, but when you demonstrate a fully functioning erp-solution that does it is fun. Our multilanguage versions allow us to change language interface with a key stroke. Most people are impressed when they see the english version turn into their local language. This nice lady was quite impressed, but I could see the small grin on her face when she told me with some sort of polite arrogance: "but arabic is from right to l.....?" Her face broke into a smile when I with another keytroke turned the picture from right to left.
Well, now the hard work starts. Trying to close the deals and get some more new customers in the region and to sign on board new interesting HansaWorld partners for us in the Middle East including opportunities from countries like Saudi-Arabia, Bahrain, Oman, Jordan, U.A.E, Qatar, Quwait, Lebanon and Yemen.
Thursday, August 9, 2007
Saved by GoogleMap on my mobile
I just came home from vacation in Lisbon in Portugal with my wife and two kids. We rented a car at the airport, and I was prepared for the shortest route to our company appartment in Carcavellos. On paper, printed from Google Maps, and I had also motivated my wife to understand the directions. Beeing used to GPS in my car back home, have made me lazy when figuring out what way to go and what turn to make when. Just in case, I also downloaded GoogleMaps on my Nokia E61 mobile phone the night before we left.
It all went well the first 4 points following the instructions on paper in the dark with no natural way of knowing north from south with the help from the sun and my watch.
Beeing too dependent on paper notes, reduced the gut feeling and normal sense of direction, and all of a sudden we slipped off into the wrong direction, - towards Sintra.
After a while we headed back into the Benfica area, stopped at the first sight of a clear street name crossing another street with a clear street name.
I popped up my E61, started GoogleMaps and entered the names, and in a few seconds it found the right street (first in Brazil....), then in Lisbon. Next step was to enter our final destination for the night, and then click on the route description menu.
From then on, we reached our appartment and could start our holiday, which was great.
It all went well the first 4 points following the instructions on paper in the dark with no natural way of knowing north from south with the help from the sun and my watch.
Beeing too dependent on paper notes, reduced the gut feeling and normal sense of direction, and all of a sudden we slipped off into the wrong direction, - towards Sintra.
After a while we headed back into the Benfica area, stopped at the first sight of a clear street name crossing another street with a clear street name.
I popped up my E61, started GoogleMaps and entered the names, and in a few seconds it found the right street (first in Brazil....), then in Lisbon. Next step was to enter our final destination for the night, and then click on the route description menu.
From then on, we reached our appartment and could start our holiday, which was great.
Wednesday, June 27, 2007
HansaWorld SmartApps, Skype Extras and FaceBook Applications
To a large extent, providers seem to provide value ads to their own apps. I have used Skype for a long time both internally in HansaWorld, toward some of our partners and customers. We lauched HansaWorld BusinessPhone some time ago as a Skype Extra, directed towards new non-HansaWorld users. FaceBook also ads value for their users, with their Applicatons. I just tried out the Bookshelf app and the Winelist app for the fun of it. And our own HansaWorld SmartApps for business users of many kinds.
This looks like a way to attract more users, users with specific needs not supported by the main developer. It also attracts third party developers with special skills and interests.
This looks like a way to attract more users, users with specific needs not supported by the main developer. It also attracts third party developers with special skills and interests.
Thursday, June 14, 2007
Can SmartApps do for HansaWorld what iPod did for Apple?
iPhone and Apple
I cannot se why not. I just read an intersting article about Apple outgrowing Microsoft by Robin Bloor. Apple has a great growth in the US. And currently a lot more than Microsoft. By launching the iPod, Apple TV and now the iPhone a lot of new sales are made. I challenge Steve Jobs to do more in the business area, if he really want to outgrow Microsoft.
SmartApps and HansaWorld
Well, the sky is the limit. We just introduced our SmartApps in Budapest. A sneak preview. This suite of mobile apps are directed towards all the companies out there who does not have HansaWorld ERP solutions. Time will show if we get the same effect as Mr. Jobs got.
I cannot se why not. I just read an intersting article about Apple outgrowing Microsoft by Robin Bloor. Apple has a great growth in the US. And currently a lot more than Microsoft. By launching the iPod, Apple TV and now the iPhone a lot of new sales are made. I challenge Steve Jobs to do more in the business area, if he really want to outgrow Microsoft.
SmartApps and HansaWorld
Well, the sky is the limit. We just introduced our SmartApps in Budapest. A sneak preview. This suite of mobile apps are directed towards all the companies out there who does not have HansaWorld ERP solutions. Time will show if we get the same effect as Mr. Jobs got.
Wednesday, June 13, 2007
Introducing SmartApps
I just came home from Forum Nokia Tech Days in Budapest, June 7th – 8th 2007. HansaWorld was invited to speak about HansaWorld as a success story for Forum Nokia.
Three days filled with 30 minute sessions for 140 registered participants gave a brief but wide introduction to many topics all related to the growth in mobile content and mobile services.
More demanding customers
Uptil now, the early adopters have tried and used and paid for content and services. No matter the quality. When we now go into the majority of users, they are not willing to pay as much as innovators. They require better quality and is not very interested in the technology as such. It just needs to work.
Developers need to use design guidelines and quite a few suppliers out there are still using the “build first, test later and do not have any user needs” development method. We were urged to rather work with the policy of “fail fast, to succeed faster”.
Consumer vs. business applications
Most of the Tech Days was about games, content and services for the consumer market. Nokias new devices focus on making the features easier to use and the services easier to discover. Music, pictures, contacts, communication and location are the themes. And many of these themes go hand in hand with what businesses need as well. All devices will have free maps and navigation as addons to mention a few. HansaWorld and Oracle was showing Business Apps for mobile devices, and we both showed ie. Expences as one of many smart things you could do on your mobile phone.
Introducing SmartApps
I had pre installed SmartApps on my E90 on the way to Budapest. And I spent som time on the plane and in the streets actually using it: The Pictaphone for taking pictures of churches adding comments and voice the each record. I built myself a tourist info catalog on the fly. The same I could have done for shops, restaurants, boats, seminar participants, potential partners and more. I added my expenses, my daily allowances and created a shopping list as well. All to get to know SmartApps. It helped me realize the value for a mobile worker of the potential power of SmartApps. And if I could use it, so can others.
I spent 30 minutes talking about our company and about SmartApps. I think it went quite well, and after the presentation, several people came over to me to ask more about them. Nokia representatives, a potential polish partner and San Diego university, to be precise. The Oracle guy also came over to discuss how we could use their Oracle Lite as a tool to even further develop SmartApps…..
Discover and Access it
Forum Nokia decides what goes on the devices as preloaded software. As you know this might happen in the Middle East (MEA). The other version is to be on their Catalogs or what they might start calling is Downloads. There will be a large number of apps in that section and it makes a huge difference wether we are in the first, second or third layer of this. However, when discovered, we need to be good, because you do not get a second or third try by the customers, is what they say. Downloads is a live section for Nokia on content. With more than 200 million devices out there and a growing number, this off course can be interesting for us. By creating our own Market Place, direct from SmartApps, we can also reach more users for our development community.
Business Models
There are many models to choose from. Our “Pay as you go” or “Try and buy” seem be great choices, One time fee or subscriptions. Perhaps your content provider like Reuters can pay the apps provider and give the app away for free to browse their content. Advertising will also be one model, many will try out.
Get the right price
If we miss on this one, we will lose 95% of all potential income. The magic price is difficult, and it may change from market to market and from content or app to another. All markets are different, and there seem not to be one killer app or service equal in more markets. We use the “Whats in the customers pocket”. It seem to work, but the magic price as of today seem to be 7,5 eur.
Limit your App
Going from an “All in one” ERP suite down to SmartApps suites us great. The common recommendation seem to be limit your SmartApp or service to maximum 4 functions. That’s all the customer wants to pay for. As I see it, SmartApps is just like this. For any topic you choose one SmartApp. For another, you register another one.
Cash is King vs. Content is King
To sum up, our success is measured on turnover created by SmartApps. There is a great opportunity out there now, since we are early. This however will also take some time. Content is Kind, is relevant for us, both in generating business for our new partners, developers and content providers that need tools that their customers can us to access the content.
I am looking forward to downloading my first SmartApp from our pages and to follow our new development community create and publish their own SmartApps.
Three days filled with 30 minute sessions for 140 registered participants gave a brief but wide introduction to many topics all related to the growth in mobile content and mobile services.
More demanding customers
Uptil now, the early adopters have tried and used and paid for content and services. No matter the quality. When we now go into the majority of users, they are not willing to pay as much as innovators. They require better quality and is not very interested in the technology as such. It just needs to work.
Developers need to use design guidelines and quite a few suppliers out there are still using the “build first, test later and do not have any user needs” development method. We were urged to rather work with the policy of “fail fast, to succeed faster”.
Consumer vs. business applications
Most of the Tech Days was about games, content and services for the consumer market. Nokias new devices focus on making the features easier to use and the services easier to discover. Music, pictures, contacts, communication and location are the themes. And many of these themes go hand in hand with what businesses need as well. All devices will have free maps and navigation as addons to mention a few. HansaWorld and Oracle was showing Business Apps for mobile devices, and we both showed ie. Expences as one of many smart things you could do on your mobile phone.
Introducing SmartApps
I had pre installed SmartApps on my E90 on the way to Budapest. And I spent som time on the plane and in the streets actually using it: The Pictaphone for taking pictures of churches adding comments and voice the each record. I built myself a tourist info catalog on the fly. The same I could have done for shops, restaurants, boats, seminar participants, potential partners and more. I added my expenses, my daily allowances and created a shopping list as well. All to get to know SmartApps. It helped me realize the value for a mobile worker of the potential power of SmartApps. And if I could use it, so can others.
I spent 30 minutes talking about our company and about SmartApps. I think it went quite well, and after the presentation, several people came over to me to ask more about them. Nokia representatives, a potential polish partner and San Diego university, to be precise. The Oracle guy also came over to discuss how we could use their Oracle Lite as a tool to even further develop SmartApps…..
Discover and Access it
Forum Nokia decides what goes on the devices as preloaded software. As you know this might happen in the Middle East (MEA). The other version is to be on their Catalogs or what they might start calling is Downloads. There will be a large number of apps in that section and it makes a huge difference wether we are in the first, second or third layer of this. However, when discovered, we need to be good, because you do not get a second or third try by the customers, is what they say. Downloads is a live section for Nokia on content. With more than 200 million devices out there and a growing number, this off course can be interesting for us. By creating our own Market Place, direct from SmartApps, we can also reach more users for our development community.
Business Models
There are many models to choose from. Our “Pay as you go” or “Try and buy” seem be great choices, One time fee or subscriptions. Perhaps your content provider like Reuters can pay the apps provider and give the app away for free to browse their content. Advertising will also be one model, many will try out.
Get the right price
If we miss on this one, we will lose 95% of all potential income. The magic price is difficult, and it may change from market to market and from content or app to another. All markets are different, and there seem not to be one killer app or service equal in more markets. We use the “Whats in the customers pocket”. It seem to work, but the magic price as of today seem to be 7,5 eur.
Limit your App
Going from an “All in one” ERP suite down to SmartApps suites us great. The common recommendation seem to be limit your SmartApp or service to maximum 4 functions. That’s all the customer wants to pay for. As I see it, SmartApps is just like this. For any topic you choose one SmartApp. For another, you register another one.
Cash is King vs. Content is King
To sum up, our success is measured on turnover created by SmartApps. There is a great opportunity out there now, since we are early. This however will also take some time. Content is Kind, is relevant for us, both in generating business for our new partners, developers and content providers that need tools that their customers can us to access the content.
I am looking forward to downloading my first SmartApp from our pages and to follow our new development community create and publish their own SmartApps.
Tuesday, May 22, 2007
BusinessPhone, integrate your crm with skype or VOIP
Many companies are right now discussing the use of VOIP or IP telephony in their business.The classic switchboard is getting old, and is both difficult to handle and to intergrate with your CRM system.
At HansaWorld we have introduced the BusinessPhone direct from the contact card. Lots of time is wasted in various attempts to contact customers, suppliers and others. Most people have more than one phone, etc. With HansaWorld BusinessPhone all contacts are stored centrally and shared. In this video, you can view the first online presentation. This video is also posted on YouTube, althoug in a strange quality.
At HansaWorld we have introduced the BusinessPhone direct from the contact card. Lots of time is wasted in various attempts to contact customers, suppliers and others. Most people have more than one phone, etc. With HansaWorld BusinessPhone all contacts are stored centrally and shared. In this video, you can view the first online presentation. This video is also posted on YouTube, althoug in a strange quality.
Facebooked
Creating networks. It seem to be the hype these days. There are many ways, presented for us today. Facebook and LinkedIn are my new arenas. It is all about visualising your virtual network. Norway is by far the largest community of Facebookers (1. Norge – 172158 brukere2. Tyskland – 252663. Frankrike – 236034. Sverige – 225695. Italia – 10710). It all started at Harward Business School as an effort to join students in a social and academic network. Today you can search for school-buddies and long lost friends all over the world.
At HansaWorld, we work constantly on improving our relations with our existing customers (read network). Realising that a happy customer is more valuable than any new customer, is important in the way we conduct our day to day business.
Improving efficiency for HansaWorld users is our focus number one. When we manage, we will see that the virtual network this creates, also will attract new business, that fits with our solutions and way of doing business. Let´s see where this brings us in creating a HansaWorld community.
I also read a nice article about this by David Terrar.
At HansaWorld, we work constantly on improving our relations with our existing customers (read network). Realising that a happy customer is more valuable than any new customer, is important in the way we conduct our day to day business.
Improving efficiency for HansaWorld users is our focus number one. When we manage, we will see that the virtual network this creates, also will attract new business, that fits with our solutions and way of doing business. Let´s see where this brings us in creating a HansaWorld community.
I also read a nice article about this by David Terrar.
Tuesday, May 15, 2007
Carpe Diem
I just realised, I have resigned. I have enjoyed beeing a country manager of HansaWorld Norway for more or less 15 years. A great journey of challenges, successes and lessons to be learnt. Both for good and bad.
First I told my wife and kids, then my boss and then my collegues who work for me. A frightening thought for all. But I need a change. There are and have always been great opportunities working for HansaWorld, the cutting edge of "state of the art" ERP and CRM solutions. But for me now, I need to be able to look back and say, I did more.
My boss, gave me a new task as well, on my way out. At HansaWorld, we have more than 68.000 installations in 84 countries. Now we want all our customers, to get easy access to our products, modules, functions and to the new internet services. We would like to present our hidden secrets in the software. I guess thats why I also started blogging.....
For now, thanks to all collegues at HansaWorld. Most are still in the company and many are spread arround the world in other exiting companies. Think about the good times, and lets all work for making HansaWorld rule the ERP & CRM world of business.
While I think about what to do with my life, I will keep you posted on this blog and others.
First I told my wife and kids, then my boss and then my collegues who work for me. A frightening thought for all. But I need a change. There are and have always been great opportunities working for HansaWorld, the cutting edge of "state of the art" ERP and CRM solutions. But for me now, I need to be able to look back and say, I did more.
My boss, gave me a new task as well, on my way out. At HansaWorld, we have more than 68.000 installations in 84 countries. Now we want all our customers, to get easy access to our products, modules, functions and to the new internet services. We would like to present our hidden secrets in the software. I guess thats why I also started blogging.....
For now, thanks to all collegues at HansaWorld. Most are still in the company and many are spread arround the world in other exiting companies. Think about the good times, and lets all work for making HansaWorld rule the ERP & CRM world of business.
While I think about what to do with my life, I will keep you posted on this blog and others.
Monday, March 5, 2007
Yes, we have a mobile client for erp and crm
Hi. This is my first posting to my first blog. About time you might think. I agree.
I just come back from a business trip to Seattle, WA. I represented my company HansaWorld, on a special event hosted by Symbian for Cingular descision makers. They were looking for new apps for mobile phones, and our HansaWorld ERP and CRM solution runs online on Smartphones with Microsoft Mobile 5 and Nokia Smartphones on the S60 and S80 platforms.
After showing our solution live to one of their high ranked execs, he flat out told us: "thats the best mobile solution I have ever seen. Just what companies need and want."
We (my collegue Ludvig, a systems architect in HansaWorld, and my motivator to start blogging), thought this would be an easy match. We are looking for some strong parters in the US. Until his next frase was this: "We have worked with both S.., O.... and M........ (famous ERP vendors) the last year to try to get their solutions on mobile devices, but they have nothing." (he actually used another word for this, but I don´t think I will put that in my first posting).
Of course they have a name and loads of customers, is what he meant. And we have THE solution, but not a brand name in the US so far. "Come back to us when you have this, and we might be intetrested", he stated. Don´t misunerstand me: I was happy with his true and sincere black and white opinions.
After the event, Ludvig and I was thrilled of the opportunity, and even more happy about our one-of-a-kind-solution. As we speak we are getting more users among our 68.000 sites worldwide using our online mobile client for multiuser calendar, mail, collaborative mail, shared contacts, in addition to the whole solution making it possible to view customer history on the fly, create quotations and sales orders in front of the customer, and even report on stock levels, employee profitability or just a plain and simple Profit & loss report when you need it.
I just had to call Robert Scoble. Beeing in Seattle and all, but when he answered the phone thursday evening, he told me he had moved and was in Salt Lake for the moment. So if you read this, Robert you know who I am.
I just come back from a business trip to Seattle, WA. I represented my company HansaWorld, on a special event hosted by Symbian for Cingular descision makers. They were looking for new apps for mobile phones, and our HansaWorld ERP and CRM solution runs online on Smartphones with Microsoft Mobile 5 and Nokia Smartphones on the S60 and S80 platforms.
After showing our solution live to one of their high ranked execs, he flat out told us: "thats the best mobile solution I have ever seen. Just what companies need and want."
We (my collegue Ludvig, a systems architect in HansaWorld, and my motivator to start blogging), thought this would be an easy match. We are looking for some strong parters in the US. Until his next frase was this: "We have worked with both S.., O.... and M........ (famous ERP vendors) the last year to try to get their solutions on mobile devices, but they have nothing." (he actually used another word for this, but I don´t think I will put that in my first posting).
Of course they have a name and loads of customers, is what he meant. And we have THE solution, but not a brand name in the US so far. "Come back to us when you have this, and we might be intetrested", he stated. Don´t misunerstand me: I was happy with his true and sincere black and white opinions.
After the event, Ludvig and I was thrilled of the opportunity, and even more happy about our one-of-a-kind-solution. As we speak we are getting more users among our 68.000 sites worldwide using our online mobile client for multiuser calendar, mail, collaborative mail, shared contacts, in addition to the whole solution making it possible to view customer history on the fly, create quotations and sales orders in front of the customer, and even report on stock levels, employee profitability or just a plain and simple Profit & loss report when you need it.
I just had to call Robert Scoble. Beeing in Seattle and all, but when he answered the phone thursday evening, he told me he had moved and was in Salt Lake for the moment. So if you read this, Robert you know who I am.
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